Charlene Coughlin

Moderating Teams & Culture Track

As Managing Director at TWIST, Charlene oversees all agency operations, as well as the account services department. With almost 15 years of experience in both agency and non-profit settings, Charlene brings organizational and financial oversight to each account within the agency. She began her career in non-profit development, marketing and public relations, developing organizational and communication skills that easily transferred into account management on the agency side. She’s worked with both b2c and b2b clients uncovering solutions, managing budgets and timelines, serving as a liaison between creative teams and clients and developing strong relationships with clients and on behalf of clients. In addition, Charlene serves on the Board of Trustees for Providence House and is the Vice Chair of the External Relations committee.
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