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FAQ – CMWorld 2020 Conference

Conference Location

Huntington Convention Center of Cleveland
300 Lakeside Ave
Cleveland, OH 44113


We have secured discounted room rates at hotels near the convention center. The discounted rates are available only through the official hotel website. Through this website you can book, modify or cancel your hotel reservation at any time.

If you need help making a reservation or have questions regarding an existing reservation through the #CMWorld housing bureau, Convention Housing Partners (CHP), please contact them at
Local Phone Number: 1-866-289-8220 (Please call between 7am and 5pm pacific time)
International Phone Number: 415-813-6088 option 15 (Please call between 7am and 5pm pacific time)

*IMPORTANT* Please be advised there are 3rd party companies soliciting and promoting low hotel rates during the show. DO NOT provide these companies with any personal or credit card information. They are NOT affiliated with the event and there is no guarantee your reservation will be made. Destination Cleveland is the official designated housing bureau for the show, and the only authorized vendor to contact you directly regarding hotel reservations. If you are contacted by any other company, please email us immediately.

What’s the Schedule?

Tuesday, October 13, 2020

Registration/Check-in begins at 9:00 am and will be open through 7:00 pm.  Please be sure to stop by before the opening reception as name badges are required for all events.

Workshops begin at 1:00 pm ET and end at 4:00 pm ET
Opening Reception begins at 7:30 pm ET

Wednesday, October 14, 2020

Registration/Information desk open 7:00 am – 7:00 pm
General session begins at 8:00 am ET and ends at 5:45 pm ET

Thursday, October 15, 2020

Registration/Information desk open 7:00 am – 5:30 pm
General session begins at 8:30 am ET and ends at 5:00 pm ET
A free night to yourself to explore and experience Cleveland.

Friday, October 16, 2020

Registration/Information desk open 7:00 am – 3:00 pm
Breakout sessions begin at 8:00 am ET and end by 9:45 am ET
Industry Forums begin at 10:00 am ET and end at 3:00 pm ET 

How much does it cost to attend Content Marketing World 2020?

Regular price is $1,399 for main conference access. Workshops are an additional $500 and available only to main conference attendees.  Industry Forum price is $699 and can be purchased as a stand-alone item.  We are also offering an All-Access Pass, which includes the conference, a workshop, an Industry Forum and the Post Show Video Access for $2,399.  Last but not least we have a Post Show Video Access option, for those who can’t make the conference, for $599.

We offer discounted pricing for early registrations – if you are interested in attending, we recommend that you register as soon as possible!

For more information about pricing and the different passes available please visit our registration page.

How do I change my forum or workshop selection?

Please email to request changes to your registration.

What if I want to attend two sessions occurring at the same time?

Not to worry, you can catch all the main conference sessions at any time, as many times as you wish over the next year by adding on our Post-Show Video Pass. There is an additional fee for this.

Will you offer live streaming?

No, unfortunately at this time we are not offering live streaming of the full event. CMWorld is excited, however, to offer Post Show Video Access to attendees and non-attendees for a fee.  Those who purchase this option have access to the video and audio of the main conference sessions (pending speaker approval) approximately two weeks after the conclusion of the conference. It will include video & audio of many main conference sessions (does NOT include workshops or forums content). The content will be online and typically accessible for one year for anyone who purchases it.

Do you offer any discounts?

We offer discounts if attendees register early. Please visit our registration page to see our timeline. We offer discounts for groups of 4, or more – the more people you bring, the bigger your discount! Please note only one discount code is valid per registrant. For groups of 4 – 9 please register all attendees at the same time via our online registration platform. Once you add the fourth person to your group a 10% discount will automatically be taken off your total. We also offer a limited number of discounts to approved non-profit organizations & those currently attending or employed by an academic institution. For groups of 10 or more looking for a dedicated discount code, or for any other questions on discounts, please contact

How do I register?

Registration info can be found here.

When I pay by credit card, what company name will show up on my statement?

The company name on your statement will read Content Marketing World.

What meals are included with my registration?

A main conference registration includes an opening night reception with light appetizers; continental breakfast, lunch and a reception with light appetizers on Wednesday; and continental breakfast and lunch on Thursday. Industry Forum pass holders receive a continental breakfast and lunch on Friday. Workshop participants will receive beverages on Tuesday afternoon.

What is the refund policy?

You may cancel your participation at any time but please be aware of the event cancellation policy listed below.

If you cancel on or before August 17, 2020, you will be refunded your registration fee less a 10% processing fee.

If you cancel after August 17, 2020, you will not be eligible for a refund, but may send someone in your place.

All Fees must be paid by September 18, 2020.

Can I send a substitute in my place?

You may send a substitute in your place at any time. You may email for substitution information.

Are there any age restrictions to attend Content Marketing World?

No one under 18 years of age will be allowed onto the show floor or in session rooms at any time.

What is the dress code?

Conference attire is business casual for all events, including the evening events. We do recommend bringing a sweater or light jacket with you since personal preferences vary regarding room temperature. With our event being six weeks later than in previous years, you’ll definitely need warmer clothes here in Cleveland.

Will I receive event updates?

Yes, Content Marketing Institute will send emails periodically to update you on the agenda, event happenings and logistics. Please make sure that the email address is in your safe senders list to ensure you are receiving all important event information.

How can I sponsor Content Marketing World 2020?

Complete the sponsor information form here. Exhibit Hall hours will run from 7:00 am – 7:00 pm on Wednesday, October 14th and  7:00 am – 5:30 pm on Thursday, October 15th.  For more information on this exciting opportunity, please complete the information form found here.

How can I submit to speak at Content Marketing World 2020?

Our 2020 event will be held October 13-16 in Cleveland. The call for speakers is now CLOSED. There are no late entries accepted. Entry deadline was December 20, 2019.  Please email if you have any questions but please note, presentations will not be accepted via email.

What is the difference between Content Marketing World and ContentTECH Summit?

Depending on your role, both events might be a great fit for you! That said, there are a few key differences between the two events. ContentTECH Summit (August, San Diego) focuses on the effective use of technology, and how that can help content marketing efforts by making content more visible, giving customers better experiences. Attendees include CMOs, CTOs, enterprise marketing leaders, and anyone working at the convergence of marketing and technology. At Content Marketing World (October, Cleveland), we cover every aspect of content marketing including content creation, visual storytelling, branded content, content distribution, demand gen and more (20+ more topics, to be exact!). Attendees include brand and agency content marketing practitioners in any function.

I still have questions and none of these FAQs help

For questions regarding your attendance at Content Marketing World, please contact the real people at

For more information on sponsorship, please fill out our sponsorship info form here.

For media inquiries, please contact