Have a question – We are here to help 

    Google Chrome is the preferred browser for this event.

    The Swapcard Help Desk Chat Box will be open during the following on-site hours. If you have a question outside of these times, please reference the following FAQ’s or email the appropriate contact below.

    • Monday, September 15th: 7:30am – 5:00pm PT  
    • Tuesday, September 16th: 7:30am – 6:30pm PT
    • Wednesday, September 17th: 7:30am – 5:00pm PT  

    Have a specific question?

    · Exhibitor Questions: [email protected]
    · Registration Questions: [email protected]  
    · Attendee Questions: [email protected]  

    What time zone is the event in?

    The event is in Pacific Time; however, sessions will display based on the time zone your browser is set to. The time zone you indicated during registration displays for networking purposes.     

    How do I edit my profile?

    There are two ways to access your Information.

    1. On the upper right-hand corner of your screen, click on the arrow next to your profile picture and select My profile. 
    2. To the right of your attendee information, you can click Edit to change profile information.
    3. You’ll be redirected to your profile details.
    4. To hide your visibility click on the Find Connections tab. On the left side, you will see Visibility. Toggle the slide to the left to hide your visibility.
    5. To edit the information on your profile, simply click on the Edit or Add parts depending on the type of information you want to add or edit.

    *Important note: accepting connection and meeting requests will share your entire profile (including email). DO NOT provide information you do not want shared with accepted connections.

    How do I customize my available meeting times?

    • Customize your meeting availability in the My Customized Event tab located in the menu bar
    • Select My Meetings in the left-hand column.
    • Select Manage Availability in the box located on the right.
      • The availability defaults to all times. Select your availability for other attendees to request a meeting by removing times your are unavailable. You can also choose to make yourself unavailable all day.
    • The Export option on the right allows you to export to your calendar or download a pdf file .

    How does the agenda work?        

    • The Agenda tab displays all the sessions highlighting the day.
    • To flag sessions you want to add to your schedule  – click on the flag sign logo on the right.
      • Once you bookmark a session it will be added to your schedule located on the left.
    • Refine your search by using filters located on the left of the screen.
    • Added calendar items can be exported by clicking on Export to my calendar.    

    How does the agenda search work?     

    • With the Agenda tab highlighted in the navigation bar you can use the search box to search for session titles.
    • The sessions will list out by days.
      • Be sure take note of the highlighted day in the event navigation row
    • To bookmark sessions  – click on the flag sign logo.
      • Once you bookmark a session it will be added to your schedule located on the left side.

    How do I network?

    • Click Find Connections from the home dashboard or in the menu bar located at the top of the page.
    • It’s a great way to network and schedule “face-to-face” or virtual meetings.    
    • Want to connect? Send a connection request.
      • Within each attendee’s profile click Send a Connection Request.
      • Tip: Write a brief message before sending your connection request to introduce yourself and explain the reason for the connection. People enjoy a personal greeting!
    • Want to know who you connected with during Content Marketing World?
      • Click My Customized Event from the menu bar. In the menu on the left, select My Networking and choose the esport option from the menu on the right.